ABSTRACT
Technology plays an important role into the life of older people. With the increase of age, they are experiencing physical and cognitive frailties and they require assistance for the management of their daily activities. In this sense, digital technologies could offer a holistic ecosystem which could empower their daily life 24 h decreasing the caregiver burden. Multi-domains researchers are joining their efforts to propose a selection of services. In this context, this paper introduces the large scale pilot Pharaon project, pointing out the attention on the Italian pilot site. Within the Italian pilot, a personalized and integrated care service was and will be investigated in the forthcoming years to meet the challenge of older population. Particularly, the paper introduces the methodology and the actions performed to face the covid-19 pandemic which affect the first stage of the process, the service domains, and the methodology applied. Additionally, the paper presents and discusses the key performance indicators related to impact, business, social and clinical domains and how the technology is used within the Italian pilot to support the population during the pandemic emergency. © 2022, The Author(s), under exclusive license to Springer Nature Switzerland AG.